I need help with... *

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Where did you see this product? *

John Mark used it in a video
I saw it in the Germantown store
I have ordered it in the past
On johnmark.com, but now I can't find it
I received it as a gift

Where did you watch it? *

Instagram
Facebook
TikTok
Youtube

Are you able to visit the Germantown Store? *

Yes, I am local.
Maybe, I am planning a trip
No, I am out of the area

Please describe the product you are looking for *

Please upload a screenshot of the item or video *

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Please upload a screenshot of the item or video

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Please upload a screenshot of the item or video

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Please upload a screenshot of the item or video

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Please upload a screenshot of the item or video

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I need to:

Edit my order (address, products, etc)
Cancel my order
Tell you about an issue with my order

I need to:

Change my shipping address
Cancel my order
Add to my order
Remove an item from my order

Order Number *

Please enter the updated shipping address *

Order Number *

Please briefly describe why you would like to cancel your order *

Order Number *

What is the item number of the product you would like to cancel *

Item numbers can be found in your order confirmation, as well as on our website.

How many would you like removed from your order? *

Please note that this does not guarantee we will be able to cancel this part of your order. Our team will review it and send you an update on whether it was cancelled or information on returning.

Please briefly describe why you would like to cancel your order *

Order Number *

If available, how many would you like to add to your order? *

Please note that this does not guarantee that we will be able to add to your order. Someone will be in contact to confirm the addition and send an invoice before the items are sent.

Please select what best describes your issue *

Order Number *

What is the item number of the item you are missing? *

Item numbers can be found in your order confirmation, as well as on our website.

How many did you order? *

How many did you receive?

How would you prefer the problem to be resolved? *

I would like the correct items sent to me
I would like a refund for the item I did not receive.

Order Number *

What is the item number of the product you ordered? *

What item did you receive? *

How would you prefer the problem to be resolved? *

I would like the correct items sent to me
I would like a refund for the item I did not receive.

Order Number *

What is the item number of the damaged product? *

Item numbers can be found on your packing slip or on our website

How many were damaged? *

Describe the damage to the product. *

Please upload at least one photo documenting the damage *

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How would you prefer the issue be resolved? *

If available, I would like a new one sent to me.
I would like a refund for the damaged items

Order Number *

What is your tracking number for your order? *

This is the carrier tracking number (UPS, Fedex, etc).

Order Number *

Have you filed a claim with the carrier? *

Yes
No

Enter the claim number received from the carrier *

Enter any information you have received from the carrier regarding your package. *

The more information you are able to provide helps us in our contact with the carrier to expedite the process.

Order Number *

Please explain what we can help you with *

Please select the option below that best fits your needs *

I am interested in becoming a wholesaler
I am a current wholesaler and have questions

Please tell us the name and location of your store *

How can we help you? *

Please select an option below *

Fresh Floral
Wreath/Bow

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JME heavy wired ribbon. GRAY/BLACK Tri-Colored Solid 2.5"x 10YDS